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FAQ

Technical:

What browsers do you support?

For best results, we recommend that you use Microsoft Internet Explorer v8.0, Safari v5.0, or Mozilla Firefox v3.6

Non-Technical:

How do I become an NBA Hoop Troop member?

Becoming an NBA Hoop Troop member is easy. You can click on "My Arena" at the top of the home page and then click "Sign Up." You can fill out the form when prompted. It should take about a minute.

How do I cancel my NBA HoopTroop account?

Log in and go to the "My Arena" area of the site. Click on the 'My Account' button, and from that screen you can delete your account. Please note that when you cancel your NBA Hoop Troop account all accrued points, unlockable content, and NBA Hoop Troop Arena customizations will be lost."

How do I change my Password?

Log in and go to the "My Arena" area of the site. Click on the 'MY Account' button, and from that screen you can change your password."

How do I earn points?

As an NBA Hoop Troop member, you can earn points by playing games.

What can I do with points?

As a member, you can redeem your points for all sorts of cool NBA Hoop Troop Arena customizations in the Points Pavilion. When you find an item you want to add to your court, check the box in the lower right-hand cornerof the image and then click "BUY with my points". That item will then be added to "MY STUFF".

How do I add/remove items from My Court?

You can add/remove items from your court by clicking the small box in the lower right-hand corner of the image under"My Stuff" in the Points Pavilion. Those images left un-checked will not be displayed on your court.

How am I notified if I win a promotion?

If you win a promotion, you will receive a notification when you log into the website. We will also send a notification to your parent's email address.

Why do you need a parent's email address?

We need your parent's email address so that we can contact them about your registration to the site. Parents will also be notified if you win one of our promotions, or change or forget your NBA Hoop Troop password. Parents also will automatically receive a monthly email updating them on your account activity.

Why should I become an NBA Hoop Troop member?

As an NBA Hoop Troop member, you have access to additional NBA videos and games. You can earn points and create your very own NBA Hoop Troop Arena. You are able to enter into promotions and may be eligible for discounts and other cool membership rewards.

Do I need to be an NBA Hoop Troop member in order to use this site?

No. You can play games and watch NBA videos as a non-member. As a member, you can access additional NBA videos and games, earn points and create your very own NBA Hoop Troop Arena!

What are bonus codes?

Bonus codes are displayed at NBA and WNBA games on the JumboTron and in NBA Hoop Troop advertisements in magazines and on TV. You can enter bonus codes to receive points and unlock cool NBA Hoop Troop Arena content.

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